WooCommerce Abandoned Cart Recovery

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What is WooCommerce Abandoned Cart Recovery?

WooCommerce Abandoned Cart Recovery is a WooCommerce extension that helps you to recover unfinished orders in your store.  When a customer adds a product to the cart but does not complete check out. After a scheduled time, the cart will be marked as “abandoned”. WooCommerce Abandoned Cart Recovery will start to send cart recovery emails or Facebook messages to the customer, remind him/her to complete the order.

Capture WooCommerce Abandoned Cart

When a user adds a product to the cart but does not check out. After a selected time, the cart will be marked as “abandoned”. WooCommerce Abandoned Cart Recovery will capture the cart information including add to cart date, customer email address, added to cart items, cart total, cart status, and IP address. Then using this information to contact the customer, offer a discount, and request him/her to complete check out.

• Track member cart: track the abandoned cart of logged-in users on your site.
• Abandoned Cart time for Members: set the time from when a member has the last action with his cart till when the cart is marked as abandoned.
• Track guest cart: track abandoned cart of guests on your site.
• Abandoned Cart time for Guest:  set the time from when a guest user has the last action with the cart till when the cart is marked as abandoned.
• Abandoned Table: abandoned carts will be saved in the plugin back-end. And you can check the records at any time. The records provide information about time, username, email, item quantity, cart total price, items list, status, reminder logs, customer IP, and country.
• Cart status: abandoned cart has 2 statuses abandoned and recovered.
• Reminder logs: the reminder logs option allows you to check the email and FB message sent abandoned cart owner.
• Exclude: exclude the username of persons who you don’t want to track their cart.

 

Request email pop-up in WooCommerce Abandoned Cart Recovery

A pop-up will appear when customers click add to cart for the first time, requesting them to fill in an email address to complete the add to cart action. After getting an email the pop-up will not reappear and users can add products to the cart normally. And the email address will be automatically filled in the checkout form when the customer goes to the checkout page.

• Appear on: Choose pages where you want the request email pop-up to appear. Single product pages, shop page, cart page.
• Required email: choose if you want to require an email address to add products. If this option is turned off, customers can close the request email pop-up to add products to the cart.
• Dismiss time: set a time for the pop-up to reappear after a customer closes it.
• Redirect after add to cart: when customers fill in an email and add the product to the cart. You can choose to redirect them to the cart or check out page.
• 2 templates: the pop-up has 2 built-in templates for you to change the front-end layout.
• Change front-end text: you are able to change the text message on the pop-up.
• Change pop-up color: all pop-up text, background, add to cart button colors can be changed in the plugin backend.

 

Send Recovery Emails in WooCommerce Abandoned Cart Recovery

The plugin sends recovery for abandoned carts and abandoned orders. When a cart or an order is marked as abandoned, the plugin will send a recovery email to the email address that the customer filled in the request email popup. Ask them to finish checking out the cart and offer coupons if it is necessary.

• Send recovery email to guests/members: choose if you want to send recovery cart email to guests and logged-in users.
• Send recovery email with abandoned orders: you can set the plugin to send recovery emails to owners of failed, canceled, on hold, or pending payment orders.
• Email templates: you can create many email templates and schedule to send them at different times.
• Send email rules: set up to send different recovery emails at different times.
• Reply-to address: set up a reply to the email address. If customers reply to the recovery email, the reply email will come to this address. By default, it is the admin address.
• Offer coupon: you are able to send coupons along with recovery emails. With each email template, you can choose to send an existing coupon. Or let the plugin generate unique coupons with given values. You can set up the generated coupon will all WooCommerce coupon options.
• Send email manually: in the abandoned cart list, you can select some abandoned carts and an email template. And then send recovery emails to select abandoned cart owners.
• Compatible with WPML and Polylang: This feature helps to display email contents in multiple languages matched with the site’s language.

 

Send Messages in WooCommerce Abandoned Cart Recovery

The plugin will display a “Send to Message” tickbox under the add to cart button on single product pages. If customers tick on this box before adding the product to the cart. The cart will be recorded and the plugin will send a recovery message to the customer on message. Recovery messages include text and a link to the checkout page. If customers click on the link, they will be redirected to the checkout page with their abandoned cart. This option requires a fan page and a Facebook app to work.

• Accept message to add to cart: a “Send to Messenger” tickbox will appear under the add to cart button on the product page. The plugin will send recovery cart messages to the customer’s Facebook if he/she doesn’t complete checkout.
• Set up messages: you can set up many messages with different texts.
• Send message rules: schedule to send different messages at different times.
• Language: choose the language which you want to display the “Send to Messenger” tickbox on the front-end.

 

Send SMS in WooCommerce Abandoned Cart Recovery

You can send SMS messages to customers who have abandoned carts. When a customer fills in their telephone number on the checkout page but does not complete checkout. The plugin will send recovery SMS messages with a link to the checkout page to the phone number.

• 3 SMS providers: the plugin support 3 SMS provider Twilio, Nexmo, Plivo.
• Send SMS for abandoned carts: the plugin will send recovery SMS when customers filled phone numbers on the checkout page.
• Send SMS for abandoned orders: the plugin will send recovery SMS when an order is created but be marked as failed, pending payment, canceled, or on hold.
• Create multiple messages: you can create multiple messages to send for abandoned cart and abandoned orders
• Sending rules: schedule to send different messages at different times.
• Shortcodes: the plugin provides a shortcode to display the customer name and link to the checkout page in the SMS.
• Bit.ly config: the plugin use the bit.ly link to shorten the checkout link. You need to register for a bit.ly API and get an Access token.
• Abandoned Order status: This allows you to choose which orders will be sent recovery SMS based on status. You can choose from the list: failed, pending payment, canceled, or on-hold orders.

 

The report in WooCommerce Abandoned Cart Recovery

The plugin provides 4 types of reports for you to check the abandoned carts. Select the suitable report type and a time range to view the report of the abandoned cart in that time.

 

Auto-Update

During the support period, you are able to auto-update the plugin from your Dashboard.

 

Go to Dashboard/ Plugins/ Add New to install the plugin.

Install and set up guiding video

Send Recovery Emails

To use the Send Recovery Emails feature, you need to configure recovery email templates.

Go to Dashboard/ WC Abandoned Cart/ Email Templates and configure your email templates.

Then go to Dashboard/ WC Abandoned Cart/ Settings/ Email Pop-up to enable the request email pop-up.

And finally, go to the General tab to enable cart tracking and the send email address option.

 

Send Facebook message

With the cart tracking option is enabled in the previous step. You just need to enable the Send Facebook message option to send messages.

After fill in App ID and Secret, you will be able to edit the FB messages.

 

Send SMS

To send recovery SMS messages, you need to register for a Twilio App and a bit.ly access token. The detailed guide is attached in the plugin back-end.

General Settings

In the General tab, you can configure the cart tracking option

 

1. Tracking Member’s Cart: enable this option to track abandoned carts of logged-in users.
2. Abandoned Cart time for Members: the time from when a logged-in user adds a product to cart till when the cart is marked as abandoned.
3. Tracking Guest’s Cart: enable this option to track the abandoned cart of guests.
4. Abandoned Cart time for Guest: the time from when a guest adds a product to cart till when the cart is marked as abandoned.
5. Delete abandoned records: abandoned cart records will be deleted after this scheduled time.
6. Exclude people: select users who their cart will not be tracked.
7. Recover link to:  Choose recover link to Cart page or Checkout page.
8. Cart log: record add to cart action, remove products from cart action.
9. Cron job: turn on the Cron job on your server.

 

Emails

In the Email tab, to set up emails which you will send to customers.

• Send mail reminder to members: Enable it if you want to send recovery emails to logged-in users.
• Send mail reminder to guest: Enable it if you want to send recovery emails to guests.
• Reply Emails to: the reply-to email address, if the customers reply to the recovery email, the reply emails will come to this address.
• Send mail rules: set up the email templates and time to send.
• Notification to Admin: enable this option to send an email to admin whenever a cart is recovered.
• Price include tax: Enable this option to send price include text in email recovery
• Product link: Enable if you want that the customer will redirect to the product single page when clicking to the product image or title in the email.
• Email for Abandoned Order: Settings for sending emails to abondoned order
• Enable: enable this option to send recovery emails to abandoned orders.
• Order status: Choose statuses which count as abandoned orders.
• Send mail rules: select email templates and time to send.

 

Messenger Settings

In the Facebook message tab, you can set up the plugin to send recovery cart message to customers Facebook message.

1. App ID: to use the option send Facebook messages to customers, you need to register a Facebook app and copy and paste app ID here.
2. App secret: Copy and paste App secret here.
3. Valid OAuth redirected URIs: Copy this Valid OAuth redirected URIs and paste it to Facebook login/Settings/Valid OAuth Redirect URIs box
4. Callback Webhooks URL: Copy  Callback Webhooks URL and paste it to  Webhooks/Edit page/Subscription/Callback URL box
5. Verify Token: Copy the Verify Token aand paste it to Webhooks/Edit page/Subscription/Verify token box.

Please watch and follow this video guide to connect with Facebook:

 

 

Configuration Facebook messages for abandoned Cart.

1. Activate page: Choose the facebook page for activating abandoned Cart plugin.
2. Language: Choose the language used in messages.
3. Checkbox skin: Choose style for checkbox skin: light or dark.
4. Send to messenger require: enable it to require customers receive the facebook message when click on “add to Cart” button.
5. Rules: Set messages rules for content and time.
6. Test mode: If you enable it, a sample messenge will send to your customers immediately.

Send SMS

1. SMS provider: Select your SMS provider. At the moment, the plugin supports 3 provides Twilio, Nexmo and Plivo.
2. App ID/Auth ID: enter your App ID.
3. App token/Auth secret: enter your App token.
4. From number/Powerpack UUID: enter “from number” the number you use to send SMS to customers.
5. Access token: enter your bit.ly access token. This option helps to shorten your checkout link.
6. Send test SMS: Enter the phone number to send test SMS
7. Enable: enable the SMS recovery feature with abandoned carts.
8. Rules: sending SMS rules for abandoned cart, you can create multiple SMS templates and rules. Rules are basically the scheduled time to send SMS.
9. Enable: enable the SMS recovery feature with abandoned orders.
10. Order status: select order status which you want to use the SMS recovery feature.
11. Rules: sending SMS rules for abandoned orders, you can create multiple SMS templates and rules. Rules are basically the scheduled time to send SMS.

SMS Provider: There are 3 SMS Provider options for you to choose including Twilio, Nexmo and Plivo. Here are the guidelines:

• Guide to set SMS with Twilio SMS Provider:
• Please check your regional permission to send SMS for Twillo in your Twillo Settings

• Guide to set SMS with Nexmo SMS Provider:

• Guide to set SMS with Plivo SMS Provider:

Email Pop-up

Go to Email pop-up tab to configure the request email pop-up feature.

The request email pop-up will appear when a customer adds products to cart for the first time. The pop-up will requires an email to complete this action. The pop-up will appear one time only, after that customers can add to cart normally.

Record a cart as an abandon using email popup: After adding a product to cart, plugin will run time of an abandoned cart. If customer has no action (add more, remove, edit.. this cart) after an initial time set in the General, this cart will be recorded as an abandon, but if customer does one of the above actions, the counter will be reset. And if the cart is placed, the counter will be canceled.

Pop -up Config

Appear on: select page where you want to pop-up to appear.

Fields display: Choose the fields you want to display on email pop-up

GDPR content: Enter your GDPR content.

Information required: customers cannot add products to cart without filling the information. If you disable this option, customer can skip the pop-up but still can add products to the cart.

Dismiss time: This function helps to stop displaying the email popup within certain time set in “Dismiss time”

• Dismiss time is just efficient if you disable Information require (Because if the Information require option is enabled, customer will not be able to add to cart if he does not enter info, and in that case after leaving info, plugin will record this user info and the email popup will never show up anymore) => so if customer has left info, you needn’t set this dismiss function.
• In case you disable the Information require. If customer adds to cart without leaving info, then he moves pages, opens/closes the browser…and come back to that product page, if within the dismiss time => popup will not show, but over the dismiss time => popup will show again.

Redirect after Add to cart: after adding a product to cart, choose if you want to redirect them to cart or check out page.

Customize on the Email popup template

 

1. Template: There are two email pop-up templates.
2. Title: Change the title of email pop-up as you want.
3. Subtitle: Add the subtitle of email pop-up as you want.
4. Add to cart: Change the content of add to cart button if you want.
5. Popup close text: Enter the display text of close button on the popup.
6. Invalid email notice: Change the content of  invalid email notice as you want
7. Invalid phone number notice: Change the content of  invalid phone number notice as you want

Customize on the Unsubscribe popup template

1. Title: Change the title of unsubscribe pop-up
2. Content: Add the content of unsubscribe pop-up
3. Button label: Change the label of the button.
4. Redirect URL: Add URl to redirect to this page
5. Unsubscribe type: Select either Current abandoned cart or customer’s email

Design the email popup and unsubscribe popup

You can design colour of text, button, background, notice… for email pop-up

Abandoned Cart list

In WC Abandoned Cart/ Abandoned Table, you can check the list of abandoned carts.

1. Send recovery emails manually:  this option allows you to select multiple abandoned carts and bulk sending recovery emails.
2. Abandoned Carts list: this list provides you information about abandoned carts with date, email, cart detail (items), status, sent recovery logs and IP.

Email Templates

Go to WC Abandoned Cart/ Email Templates to edit your recovery email templates. You can Add New/ Edit/ Delete recovery email templates here.

Click on a template to edit it.

1. The template name
2. Edit the email content here.
3. Set up the coupon rule for checking abandoned cart here
4. Set up the subject of recovery emails
5. Use WooCommerce header and footer default on the recovery emails.
6. Send a test email.

Reports

The plugin provides 4 types of report for you to check the abandoned cart.

 

 

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