# Troubleshooting

Warning

Are You Sure You Want To Do This?

It means that you have a tight upload size file limit. If you get this message, try to install the theme via FTP instead of using admin panel. Or ask your hosting company to increase the upload limit if possible.

Error

Unpacking the package...
Installing the theme...
The package could not be installed. The theme is missing the style.css stylesheet.
Theme install failed.

You may have uploaded the wrong zip package to WordPress. Remember, that you need to upload only the installable theme file (it should be named 📄rhye.zip). Please refer to What’s included section of the documentation.

Error

Fatal Error: Maximum Execution Time Exceeded in WordPress

Other similar issues:

  • White screen
  • Empty page content
  • 40x errors

The problem is related to low PHP configuration limits. The solution is to increase the PHP limits. You can do this on your own, or contact your web hosting provider and ask them to increase those limits to a minimum as recommended in Server Requirements section.

# Checking Server Configuration

You can verify your PHP configuration limits by installing free plugin Query Monitor (opens new window) or just contact your hosting provider and ask them what the current settings are and ask to adjust them if needed.

Once Query Monitor (opens new window) is installed and activated go to your site frontend. Your should see a new item in the admin bar. It may show Query Monitor, QM or some networks statistics.

Hover over Query Monitor menu and select Environment

In the opened bottom panel double check all the key numbers. If your server has low configuration limits, please contact your hosting provider and ask to increase those. Also you can check your actual PHP version from this panel. More information related to recommended PHP limits in Server Requirements.

Check your server environment and identify the limits that don’t meet the minimum requirements

After resolving any issues with PHP limits, you can safely delete Query Monitor plugin as it’s a developer tool and it’s not needed to run and manage your website.